Cancellation & Refund Policy

Last updated: January 1, 2025

1. Service Overview

Cardify provides digital design platform services for creating certification cards. As a software-as-a-service platform, our policies are tailored to digital service delivery.

2. Cancellation Policy

Subscription Cancellations:

  • Monthly subscriptions can be cancelled anytime before the next billing cycle
  • Annual subscriptions can be cancelled within 7 days of purchase for full refund
  • Cancellation requests must be submitted through your account dashboard or customer support
  • Upon cancellation, access continues until the end of the current billing period

3. Refund Policy

Eligible for Refund:

  • Technical Issues: If our platform is unavailable for more than 24 hours due to technical problems
  • Service Not as Described: If core advertised features are not available or functional
  • Early Cancellation: Annual subscriptions cancelled within 7 days of purchase
  • Billing Errors: Unauthorized or incorrect charges

Not Eligible for Refund:

  • Monthly subscriptions used for more than 7 days
  • Services used extensively before requesting refund
  • Change of mind after using the service
  • Violation of terms of service leading to account termination

4. Refund Process

How to Request a Refund:

  • Contact our customer service team at support@hedverse.com
  • Provide your account details and reason for refund request
  • Submit the request within 7 days of the qualifying event
  • Our team will review and respond within 2-3 business days

Processing Time: Approved refunds will be processed within 3-5 business days to your original payment method.

5. Prorated Refunds

For annual subscriptions cancelled after the 7-day window, we may offer prorated refunds on a case-by-case basis for:

  • Extended service outages beyond our control
  • Significant feature removals that affect your usage
  • Business closure or exceptional circumstances

6. Digital Service Acknowledgment

By subscribing to Cardify, you acknowledge that you are purchasing access to a digital service. Unlike physical products, digital services cannot be "returned" in the traditional sense, which is why our refund policy is structured around service quality and satisfaction.

7. Contact for Cancellations and Refunds

For all cancellation and refund requests, contact us at:

Email: support@hedverse.com

Subject: Cancellation/Refund Request

Response Time: 2-3 business days

8. Policy Updates

This policy may be updated to reflect changes in our services or legal requirements. Customers will be notified of significant changes via email or platform notifications.